A modern police department runs on more than patrol. Dispatch, records, analysis, and field support keep every call moving and every case organized.
These teams keep Redwood City Police responsive, organized, and accountable. From first contact to long-term records stewardship and behind-the-scenes administrative support, each area plays a distinct role in how service reaches the community.
Dispatch is the front door to emergency and non-emergency service. The communications team answers calls, creates calls for service, supports patrol in real time, and keeps officers and the public connected through fast, accurate decision-making.
Records staff manage reports, subpoenas, releases, and public-facing requests with precision. Their work keeps the department compliant, searchable, and ready to support investigations, the courts, and community transparency.
Property and evidence operations protect chain of custody from intake to release. This area supports successful prosecutions by ensuring items are documented, secured, audited, and handled according to legal standards.
Administrative roles support leadership, budgeting, analysis, compliance, and department systems. They make the organization function smoothly so sworn and professional staff alike can stay focused on service delivery.
The Redwood City Police Department's communications center handles more than 130,000 phone calls annually and creates about 88,000 calls for service. Dispatchers answer emergency and non-emergency requests while simultaneously supporting patrol teams with speed, accuracy, and steady judgment.
The Redwood City Police Department's communications center handles more than 130,000 phone calls annually and creates about 88,000 calls for service. Per-diem dispatchers help answer emergency and non-emergency requests while supporting patrol teams through flexible, as-needed staffing.
Community Service Officers are a uniformed, non-sworn extension of RCPD's patrol operations. Working directly in the field, CSOs handle lower-priority calls, assist sworn officers, and serve as an approachable presence in Redwood City's neighborhoods - building the community trust that policing depends on.
Records Clerks are the keepers of RCPD's institutional memory. Managing police reports, public disclosure requests, court subpoenas, and departmental data, this role requires accuracy, discretion, and a sharp understanding of public records law.
The Property Clerk manages RCPD's evidence and property storage with strict chain-of-custody protocols. This role is central to the integrity of criminal investigations, ensuring every piece of evidence is tracked, stored, and released in accordance with legal requirements.
Management Analysts are the strategic thinkers behind RCPD's operational efficiency. Bridging data, policy, and administration, this role supports department leadership with research, budget analysis, grant management, and process improvement - driving decisions that shape how the department serves Redwood City.
Crime Analysts transform raw data into actionable intelligence. Working closely with investigators and patrol leadership, they identify crime patterns, build statistical models, and produce briefings that directly inform deployment, investigations, and prevention strategies across Redwood City.
Click any role below to expand full requirements, responsibilities, and application information.
The Redwood City Police Department's communications center has a staff of 11 Communications Dispatchers, 2 Lead Dispatchers, 5 Per-diem dispatchers and 1 Communications Supervisor. Together they process over 130,000 phone calls that come into the center annually and create about 88,000 calls for service.
The Communications Dispatchers use a variety of technology to process calls for service including a sophisticated phone, computer aided dispatch system and mapping software.
The current technology in use in the center allows us to answer traditional landlines, wireless and text to 9-1-1 calls. We are working closely with the State of California to prepare our system for a NextGen9-1-1 technology implementation. The Redwood City Dispatchers manage emergency and non-emergency requests from the community while they simultaneously provide support in a variety of ways to the patrol teams.
The Redwood City Police Department's communications center has a staff of 11 Communications Dispatchers, 2 Lead Dispatchers, 5 Per-diem dispatchers and 1 Communications Supervisor. Together they process over 130,000 phone calls that come into the center annually and create about 88,000 calls for service.
The Communications Dispatchers use a variety of technology to process calls for service including a sophisticated phone, computer aided dispatch system and mapping software.
The current technology in use in the center allows us to answer traditional landlines, wireless and text to 9-1-1 calls. We are working closely with the State of California to prepare our system for a NextGen9-1-1 technology implementation. The Redwood City Dispatchers manage emergency and non-emergency requests from the community while they simultaneously provide support in a variety of ways to the patrol teams.
Community Service Officers wear a uniform and work directly in the field, extending RCPD's reach on lower-priority calls. CSOs are often the first step toward becoming a sworn officer and gain real field experience from day one.
Records Clerks are the backbone of RCPD's administrative operations. Managing police reports, public records requests, and court documents, this role requires exceptional attention to detail and a thorough understanding of law enforcement data privacy requirements.
The Property Clerk safeguards the integrity of RCPD's evidence room. Every item entering or leaving the property facility is tracked under strict chain-of-custody protocols - a responsibility that directly supports successful criminal prosecutions.
Management Analysts provide the analytical backbone for RCPD leadership. From budget forecasting to policy development, this professional-level role requires strong analytical capabilities and the ability to translate complex data into clear recommendations.
Crime Analysts are intelligence professionals who turn data into decisions. Working at the intersection of law enforcement and data science, you'll produce intelligence products that guide patrol deployment, support active investigations, and inform long-term crime prevention strategies.
Professional staff positions open throughout the year. Reach out to RCPD Recruiting to learn about current openings and start your application.
